Bill Payer

How do I sign up for Bill Payer?

To sign up for Bill Payer in the mobile app, select 'Services' from the main menu at the bottom of the screen, then choose 'Bill Pay.' Follow the prompts, agreeing to any disclosures and agreements presented. To sign up for Bill Payer in online banking, select 'eServices' from the main navigation, then choose 'Bill Payer.' Follow the prompts, agreeing to any disclosures and agreements presented.

How do I add a Payee in Bill Payer?

To add a new Payee, use the 'Payments' or 'Add Payee' tabs inside of the Bill Payer platform. You may search the payee data base for a particular Payee. To add a new payment to an existing Payee, use the 'Payee' drop down or select 'Add Payee' tab from Main, then 'View Payee' and select 'Pay' and enter the requested information. You also have the option to 'Edit' or 'Delete' Payees. The Financial Institution reserves the right to refuse the designation of a Payee for any reason. Each Payee accepted by the Financial Institution will be assigned a payee code. You may pay almost any payee you wish. However, the Payee must be located in the United States. You can use this system to send payments to your son/daughter in college, your local doctor, credit cards, charitable donations, etc. You may transfer funds to your own account at another financial institution. You may also transfer funds to another person's account at another financial institution; however, to do this, you must establish a keyword with that person and use their email address to set up a payment to them. For additional fees, you may also set up a 'gift check' payment which is drawn against your Eglin FCU checking account to another person/charity, and you may establish a 'rush' next-day or second business day delivery payment to a person/entity. A Payee is defined as anybody (company or individual) to whom you want to send money. The minimum payment amount is $1.00 and the maximum payment amount is $35,000. Lower limits apply to Transfer of Funds or Payments to an Individual. To request an increase in the payment or transfer limit(s), contact us at 850.862.0111 (option 1) Monday-Friday between 9:00-5:00 PM (CST). Please note: While it is possible for you to make payments to your Eglin FCU loan accounts using this service, you may also do so by authorizing an internal Periodic Transfer of Funds at no charge or by transferring funds inside of Online Banking or the Mobile App.

How do I cancel Bill Payer?

If you wish to cancel your Bill Payer service, please give us a call at 850.862.0111 (option 1) or by visiting a local branch during business hours.

Who can I call if I need assistance with Bill Payer?

For assistance with Bill Payer or to report an issue, please contact us at 850.862.0111 (option 1).

I am having trouble accessing Bill Payer, what should I do?

If you're experiencing issues with Bill Payer, it might be due to security software or plugins on your computer blocking access. To resolve this, try adding https://www.billpaysite.com to the trusted sites list in your browser. Additionally, you should add the site as an exception in any ad-blocking, pop-up blocking, anti-virus, anti-spyware, and anti-malware software or plugins you have installed. It's also possible that Bill Payer is locked due to a person-to-person transfer exceeding a certain dollar threshold or because the service has been deactivated after not being used for over six months. If either of these scenarios applies, please contact us at 850.862.0111 (option 1) to unlock your account.