Members are reporting that they are receiving fake text messages from fraud monitoring services that appear as an Eglin FCU alert. The text message asks members to confirm or STOP a transaction from a merchant. When the member replies to the text with "STOP," they are contacted by the scammer and may be asked for password, PIN, one-time code or other logon or account information. These calls often include fake Caller ID numbers that appear to be from EFCU, and almost immediately lead to real contactless card fraud. Members who have been victimized have reported that these scammers can be very convincing.
Eglin FCU will never contact you asking for your password, PIN, one-time code or other logon information. We also never ask you to download software in an email or while you're on the phone with us. If you've provided any information through this type of call or text, call Eglin FCU Card Services at 800.367.6159, option 1. Thank you.
Mobile banking is easy and convenient. Unfortunately, the growing popularity of mobile banking is making it easier for thieves to commit fraud. One of the most common ways they do this is through mobile deposit scams.
Mobile deposit scams work the same way as traditional fake check scams, but the fraud is conducted remotely using a mobile device.
There are many types of fake check scams, but most involve a fraudulent check being deposited into a victim's account. The mobile deposit can be made either by the victim or the scammer. The victim receives a fake check by mail or email. They either deposit the check or are tricked into giving away their online banking credentials to the scammer who then makes the deposit. The victim is then asked to send or pay money to a third party as a condition of receipt. By the time, the fraud is discovered, the victim may have already sent money to the fraudster. The victim may receive no benefit from the bad deposit but has all the liability for it.
Be wary of any offers that involve the exchange of money, especially if they sound too good to be true and never share your log in credentials with anyone.
If you think you may have been a victim of a scam, you can file a complaint with the FTC online at ftc.gov or contact Eglin FCU at 850.862.0111, option 4.
Please be sure to check your text messages or email to see if our fraud monitoring team is attempting to verify transactions occurring on your debit card. To be sure, you can contact us directly by calling 850.862.0111 (option 4) or by visiting a local branch during business hours.
Safety tips for using peer-to-peer (P2P) payment apps
There has been an increase in fraud targeting mortgage closing companies and consumers near the closing date of their dream property.
Routing Number: 263178070
*APR = Annual Percentage Rate.