The Eglin FCU Debit Card requires Eglin FCU Membership. Withdrawals from ATMs are limited to $500 per day. Point of Sale transactions have a daily limit of $3,000. In some instances a $500 daily limit may be applicable. If our system is unavailable, lower transaction and withdrawal limits may apply. Be aware that most overseas ATMs limit cash withdrawals to the Checking Account and access to the savings account may not be available. Certain terms, conditions, and exclusions apply. Contact Eglin FCU for complete coverage terms and conditions or call Mastercard® for assistance at 800.622.7747.
Eglin FCU will notify you via text, email, and/or phone if we suspect any unauthorized transactions on your Eglin FCU Mastercard.
Thank you for choosing Eglin FCU and generously working alongside us to keep your information safe.
Beware of phishing attempts. Eglin FCU will not ask you to give out any personal information via text or email. If you question the validity of a transaction authorization alert pertaining to your Eglin FCU account, please contact us. Credit card transaction authorization alerts via text message are a complimentary service offered by Eglin FCU. You are, however, subject to any text message charges or data charges from your cell phone carrier.
If an unauthorized transaction has already posted to your account, you may file a dispute by visiting a local branch or by calling us at 850.862.0111, Option 1 during business hours.
To report a lost or stolen card, give us a call at 850.862.0111 and select Option 1.
850.862.0111, Option 1 (all hours)
800.367.6159, Option 1 (all hours)
To activate your credit, debit or ATM card within the USA call 866.762.0558, if you are outside the continental US please call 501.588.7531. To change your credit, debit or ATM card PIN within the USA call 866.762.0558, if you are outside the continental US please call 501.588.7531.
(all hours)How do I get a debit card?
To request a new or replacement debit card, please visit any of our branches during business hours to receive a card the same day. You may also request a card by mail by visiting the forms page on our website and selecting "Request a New or Replacement Debit Card" to complete an application through DocuSign.
How do I dispute or report transactions on my debit card that I did not make?
If you notice any unauthorized transactions in your transaction history or your monthly statement, please contact us by visiting a branch or calling 850.862.0111 and selecting Option 1 during business hours.
How do I connect my Checking Account to Zelle, Venmo or other P2P services?
While we do not have direct partnerships with P2P payment networks like Zelle, Venmo, Cash App, or Apple Cash, you should still be able to connect your Eglin FCU Checking Account. Simply follow the instructions provided by the P2P payment network provider on their website. If you encounter any issues, please contact our Member Services team at 850.862.0111, Option 1 for assistance.
Can I get a debit card for my child who is a minor?
Debit cards for minors/children/youth with Premium Checking accounts may be provided with an adult joint owner who accepts liability for any returned item, overdraft, or unpaid amount on the account and for related fees and charges. To discuss debit card options for Minor accounts, you can visit any branch location or give us a call at 850.862.0111, Option 1 during business hours.
I have money in my account, why am I unable to withdraw funds?
If you're attempting to withdraw funds and are being denied, even though you have verified that your available balance is sufficient, it is possible you have exceeded your daily spending or withdrawal limit. Please call us at 850.862.0111, Option 4, during business hours or visit a local branch for more information specific to your account.
What do I do if my card is malfunctioning?
If your card is damaged or malfunctioning, you can request a replacement by visiting any branch location for same-day service or by completing the required form online on our Applications and Forms page.
My card is being replaced or renewed, will the PIN be the same?
When you call to activate your new card you will select your new PIN. You may choose the same PIN you were using before if you like. You may change your PIN at any time by calling 866.762.0558.
How do add another cardholder to my account?
To add another cardholder to your account, please contact us by calling 850.862.0111, Option 1, or by visiting one of our branch locations during business hours.
Why was my transaction denied?
If your credit or debit card transactions are being declined, or if you have specific questions regarding the status of your card, please call us at 850.862.0111 and select Option 1 for assistance during business hours.
How do I dispute a transaction?
If you need to dispute a transaction or would like more information about the dispute process, please contact us by visiting any branch location or by calling 850.862.0111, Option 1, during business hours.
I am planning to travel soon, is there anything I should do to ensure my card will still work while I am out of town?
To avoid interruptions to your Eglin FCU Debit or Credit card services while traveling abroad or making international transactions, we recommend completing a travel notification form. You can fill out the Travel Notification form online at eglinfcu.org/forms. Alternatively, you can visit any branch location, or call 850.862.0111, Option 1, during business hours to request and submit a Travel Notification form.
For more information, please contact us at 850.862.0111, Option 1, or visit any branch location during business hours.
Can I use my Eglin FCU debit or credit card while I am overseas?
Our Debit and Credit cards may be used internationally for transactions and cash withdrawals. Please be mindful of exchange rates which can fluctuate due to various factors like economic conditions, interest rates, and geopolitical events. Before you travel, we recommend you submit a travel notification form to prevent interruption of service. The Travel Notification form can be found on our website at eglinfcu.org/forms. If you have any further questions, please do not hesitate to contact us.
What is a currency exchange rate?
A currency exchange rate represents the value of one currency in terms of another. It tells you how much of one currency you can get in exchange for a unit of another currency. For example, if the exchange rate between the US Dollar (USD) and the Euro (EUR) is 0.92, it means that 1 USD is equivalent to 0.92 EUR. Exchange rates fluctuate due to various factors like economic conditions, interest rates, and geopolitical events.
Do you offer gift cards?
No, we do not currently offer gift cards.
What is the difference between a compromised card and a data breach?
A compromised card occurs when an individual's credit or debit card information is stolen or fraudulently used by someone without authorization. A data breach involves the unauthorized access of personal information from a company's database.
What is the difference between a debit card and a credit card?
A debit card is directly linked to the available funds in your Checking Account and allows you to withdraw money or make purchases without borrowing. In contrast, a credit card provides a credit line that you can borrow against. You pay later, but interest applies if the balance isn't paid within the grace period.
Do you offer custom card designs?
We offer one standardized card design for each card type at this time.
Why is my card blocked? There are a variety of reasons your card may be blocked. If your card has been blocked please reach out to us so that an Eglin FCU representative may assist you.
Routing Number: 263178070
*APR = Annual Percentage Rate.
